IT Support Specialist with Security Clearance
Company: Dunhill Professional Search
Location: San Antonio
Posted on: May 4, 2024
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Job Description:
Job Details IT Support Specialist SATX Active Secret Clearance
Provides ongoing technical support and maintenance of production
and development systems and software products (both remote and
onsite) and for configured services running on various platforms
(operating within a defined operating model and processes)Provides
hardware/software support at the operating system-level across
pre-defined server and network areasResponsible for Level 1 basic
level troubleshooting.--- Implements routine changes on production
systems per direction and guidance from Administrators.--- Supports
the integration of new technologies into existing
infrastructure.--- Resolves Level 1 incidents affecting the
operation/availability of production systems, through
troubleshooting and implementing known fixes.--- Deploys standard
repeatable build outs.--- Supports the patching and maintenance of
appropriate technologies (e.gservers/databases/network/
storage/software solutions).--- Supports routine backup strategies
and disaster recovery tests.--- Reviews system performance
indicators and raises issues to more senior level team members.---
Assists with monitoring vendors' release notes and contributes to
the implementation of necessary upgrades and patches as
required.--- Maintains third-party tools.--- May make proactive
suggestions for service improvementsMinimum Qualifications--- HS
Diploma or GED; Bachelor's Degree in Information Technology,
Computer Science or a related field preferred or equivalent
relevant experience.--- 0-2 years of experience in information
technology, systems administration or other IT related fieldOther
Job Specific Skills--- Knowledge of Microsoft Operating Systems and
products that include Microsoft Windows, Windows Servers, Microsoft
Office365 and SharePoint, Microsoft Teams.--- Applies standard
methodology, techniques, procedures and criteria.--- Ability to
troubleshoot and resolve basic/routine system hardware, software or
networking related problems.--- Ability to communicate effectively,
both orally and in writing and to translate technical terminology
into terms understandable to non-technical employees.--- Strong
customer service skills.--- Experience with cloud infrastructure,
digital workspace, and storage technology a plus#cjpost
Keywords: Dunhill Professional Search, San Antonio , IT Support Specialist with Security Clearance, Other , San Antonio, Texas
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