ED, Life Services TX
Company: USAA
Location: San Antonio
Posted on: May 4, 2024
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Job Description:
Why USAA?
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The Opportunity
Responsible for the execution of USAA Life/Health/Retirement Income
direct distribution model, inclusive of acquisition, deepening and
retention capabilities, across both the digital and human channels.
Coordinate with stakeholders to effectively and efficiently enhance
USAA's reputation as a trusted provider of exceptional service
while becoming the leading digital provider. Leads and manages
across dispersed regional locations to meet production, service
level, member satisfaction, Net Promoter Score, sales, compliance,
and quality objectives.
What you'll do:
Executes the member, market and financial plans for the Life,
Health or Retirement Income channels.
Ensures teammates feel empowered to compliantly serve our members,
confidently speak up to share their concerns, and professionally
develop themselves to ensure USAA remains among the best places in
the world to work.
Accountable for exceptional levels of member satisfaction and net
promoter scores within the distribution channel, while supporting
enterprise net promoter and member satisfaction scores.
Executes change and communication of CoSA and Enterprise
initiatives, programs and policies.
Builds and oversees a team through recruiting, developing,
retaining, coaching, guiding, performance management and managerial
activities.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to
the minimum years of experience required) may be substituted in
lieu of degree.
10 or more years of progressive related experience managing major
initiatives and delivering results within a complex matrix
environment in financial services required.
4 or more years of people leadership experience in building,
managing and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders,
influencing decisions and managing work to achieve strategic
goals.
Executive level business acumen in the areas of business
operations, industry practices and emerging trends.
Ability to obtain FINRA license Series 7, 66 (or 63 and 65), 24, 51
(or 53), if supporting retirement income.
May be required to have the ability to obtain Life/Health license
within 90 days of job entry.
What sets you apart:
US military experience through military service or a military
spouse/domestic partner [optional]
Experience in the Servicing of Life, Health, and Annuity
products.
Experience in leading multi-site contact center.
Experience driving prioritization of process enhancement and
technology needs to optimize operations; enhancing the employee and
member experience.
What we offer:
Compensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is:
$142,500.00-256,500.00.
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles
only, representing a cash payment which is both time and
performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.
For more details on our outstanding benefits, please visit our
benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
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Keywords: USAA, San Antonio , ED, Life Services TX, Other , San Antonio, Texas
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