Deskside Support Tier II with Security Clearance
Company: Marathon TS Inc
Location: San Antonio
Posted on: May 6, 2024
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Job Description:
Marathon TS is seeking a Deskside Support Technician Tier II to
support a federal client in San Antonio, TexasResponsibilities:---
Daily client interface.--- Representing IntelliDyne and its
interests in all client engagements.--- Addressing and correcting
any hardware, software or connection issues.--- Supporting Desktop
and Laptop users and solves problems with Microsoft, Adobe, Roxio
and other deployed software.--- Resolving problems through customer
education, training and direct assistance.--- Ensuring backup,
recover and data restoration from workstations for customers during
upgrades or when a problem with the system is diagnosed.---
Responding and correcting formatting for printing and all other
peripheral issues as they arise.--- Providing phone and in-person
support to users for various systems, including e-mail, LAN/WAN,
user account administration, active directory, standard desktop
images and applications, COTS and GOTS applications.--- Serving as
the initial point of contact for troubleshooting all IT related
problems, including hardware/software, passwords, and printer
problemsQualifications:--- DOD 8570 IAT Level ll, or lll
certification required: example Security CE--- Associate degree
with 3 years experience, or High school diploma with a minimum of 5
years' experience--- Minimum of 3 years of enterprise experience in
commercial or government environment.--- Familiar with all standard
MS Office software systems and MS Project.--- Possess knowledge of
workstation administration and management including imaging.---
Basic network support experience to include account administration
in active directory environment.--- Excellent analytical, oral and
written communication, presentation, and problem-solving skills.---
Ability to gain internal support and to operate independently
without supervision.--- Must have the ability to establish a solid
working relationship with customers, technical staff, managers and
peersPreferred:--- ITIL Foundations v4 desired.--- Knowledge of
Remedy or other trouble ticket software#CJJOBS Marathon TS is
committed to the development of a creative, diverse and inclusive
work environmentIn order to provide equal employment and
advancement opportunities to all individuals, employment decisions
at Marathon TS will be based on merit, qualifications, and
abilitiesMarathon TS does not discriminate against any person
because of race, color, creed, religion, sex, national origin,
disability, age or any other characteristic protected by law
(referred to as "protected status ").
Keywords: Marathon TS Inc, San Antonio , Deskside Support Tier II with Security Clearance, Other , San Antonio, Texas
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