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Senior Support Engineer

Company: VirtualVocations
Location: Austin
Posted on: September 24, 2024

Job Description:

A company is looking for a Senior Support Engineer, Shared Services, with a focus on Site Reliability Engineering (SRE).



Key Responsibilities

Collaborate with teams to resolve escalated issues and provide 24/7 support
Monitor production systems and manage incidents, performing root cause analysis
Develop and maintain monitoring tools and automate operational processes


Required Qualifications

High School Diploma required; Bachelor's Degree preferred
5+ years of engineering experience, with at least 3 years in production support
Strong understanding of SRE principles and practices
Experience with monitoring tools and cloud platforms, preferably AWS
Knowledge of containerization tools and database management

Keywords: VirtualVocations, San Antonio , Senior Support Engineer, Engineering , Austin, Texas

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