Computer Support Administrator (CSA) DCRIOS II

Company: DecisionPoint Corporation
Location: San Antonio
Posted on: April 2, 2025

Job Description:

OverviewDecisionPoint is seeking an experienced Computer Support Administrator to join our team!This position is onsite at Joint Base San Antonio (JBSA).Duties & Responsibilities

• Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).QualificationsClearance Required:
  • TS/SCIDegree and Years of Experience:
    • Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS.Required Certifications:
      • Must have one of the following certifications: Security+, CND, or GICSP.Required Skills:
        • Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers.
        • Experience in updating, patching, and troubleshooting Microsoft Windows-based systems.
        • Experience loading, configuring, and troubleshooting software applications.
        • Must be responsive and able to interact with users - experience in a customer-facing role and excellent customer service skills.
        • Must be self-motivated and able to perform with little to no supervision.
        • Experience monitoring and responding to internal support requests submitted to the ticketing system and escalate irresolvable issues to the appropriate department for resolution.Preferred Skills/Qualifications:
          • Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC).
          • Experience using the Remedy & ServiceNow Ticketing System.
          • Experience in tracing lines.
          • Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
          • Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian.Additional Requirements:
            • May also need to pull cables to support the installation of new workspaces.
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Keywords: DecisionPoint Corporation, San Antonio , Computer Support Administrator (CSA) DCRIOS II, IT / Software / Systems , San Antonio, Texas