Peer to Peer Specialist - Carry Forward

Company: Wounded Warrior Project
Location: San Antonio
Posted on: February 14, 2025

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:* A flexible hybrid work schedule (three days in the office, two days' work from home)* Full medical, dental, and vision coverage for both teammates AND family members* Competitive pay and performance incentives* A fun, mission-focused, and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Peer to Peer Specialist supports the fundraising teams in generating revenue for WWP programs and services by working with supporters, community members, volunteers, and vendors to ensure successful fundraising events. This role directly leads designated event channels and/or projects on behalf of WWP by collaborating with stakeholders and providing advice and resources to ensure these events succeed and contribute to WWP's revenue goals.DUTIES & RESPONSIBILITIES

• Provide direct support to external fundraising hosts and/or event participants to drive team revenue growth and event success.
• Serve as initial point of contact for the Peer-to-Peer fundraising team.
• Create and prepare internal and external communications, including fundraising materials and donor correspondence.
• Foster strong working relationships and collaborate with WWP teams across the organization (e.g., Communications, Marketing, Programs, Legal, Procurement, and other Resource Development teams), working across channels to engage and expand support for current events.
• Evaluate the performance of events of varying scale, analyzing results and reporting against budget targets.
• Create and maintain tracking systems to ensure ongoing communication with community fundraisers, event participants, and sponsors.
• Conduct quarterly research to identify new potential supporters and monitor lapsed events.
• Provide monthly fundraising forecasts, identifying opportunities for continuous improvement and efficiencies to save donor dollars.
• Manage Customer Relationship Management (CRM) data, tracking host and donor interactions and maintaining accurate records of activity.
• Collaborate with leadership and teammates to develop strategies to maximize fundraising in key segments, such as golf tournaments, athletic events, youth events, or with Carry Forward 5k.
• Work with the fundraising team to evaluate event performance and assess potential for future initiatives across various event types and markets.
• Travel to specific events as needed, providing on-site support as appropriate.
• Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
  • Strong interpersonal skills, with the ability to interact effectively with diverse individuals and build effective working relationships.
  • Experience in stewarding event funding through peer-to-peer fundraising events.
  • Working knowledge of proprietary fundraising software and CRM databases.
  • Business acumen, with the ability to monitor, compile, and analyze data to guide decision-making.
  • Strong organizational and time management skills, with a proven ability to adapt to shifting priorities, manage multiple tasks, and meet deadlines in a fast-paced, high-pressure environment.
  • Ability to establish credibility, be decisive, influence others, and drive change.
  • Understanding of Wounded Warrior Project's mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
  • Proven customer service skills, with the ability to build rapport through phone and email communication.
  • Demonstrated ability to plan and manage events of varying complexity from conception to execution.
  • Proficiency in Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
  • Proven ability to maintain confidentiality.
  • Ability to collaborate effectively with external supporters.
  • Knowledge of e-fundraising strategies, including email campaigns and online event management.
  • Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • High energy level. Self-starter; willing to take initiative.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirements
    • Three years of customer service experience in a business or non-profit organization.
    • Two years of experience in fundraising, recruitment, marketing, or sales.Preferences
      • Two years of experience in fundraising, sales, or donor relations.
      • One year of experience using CRM software to manage donor relationships, track fundraising activities, and generate reports.EDUCATIONRequirements
        • Bachelor's degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.Preferences
          • Bachelor's degree in business administration, event management, marketing, or related field.CERTIFICATION & LICENSURERequirements
            • None.Preferences
              • None.WORK ENVIRONMENT/PHYSICAL DEMANDS
                • General office environment; temperature controlled.
                • Sitting for extended periods.
                • Up to 10% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave. For San Diego, California Applicants: The estimated hiring range for this position is between $57,702 - $72,128 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.*ca-ll#LI-HYBRIDWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Keywords: Wounded Warrior Project, San Antonio , Peer to Peer Specialist - Carry Forward, Other , San Antonio, Texas