Emergency Department Navigator - Community Outreach

Company: Christus Health
Location: San Antonio
Posted on: March 24, 2025

Job Description:

Description
Summary: Provides underserved patients and their families with culturally appropriate non-clinical support and information in the emergency department and primary care clinics. Navigates patients and families to health and social services in the community and coordinates community-based care referrals. Emphasizes the importance of a medical home and proper utilization of the emergency department and outpatient clinics. Responsibilities:

• Identifies and visits patients who have frequently used the emergency department for non-emergent episodes.
• Obtains reliable patient demographics and contact information from patients in the emergency department.
• Conducts interviews with patients to begin an assessment of the barriers and circumstances that led the patient to the emergency department.
• Addresses and closes the gaps in service coordination.
• Provides patient with information and linkage with a primary care provider if patient without provider.
• Contacts patient's primary care provider and advises of ED visit. Schedules follow-up appointment for patient with provider.
• Provides patients and families with health-related social needs to community-based resources through screening, referral, and navigation.
• Contacts patient and referral sources within 24 hours after discharge from the emergency department to assure service coordination and continuity of care.
• Educates patients and families about medical homes and the proper use of the emergency department.
• As directed by manager, may help coordinate and train interns and volunteers; may also monitor data submitted by interns and volunteers.
• Demonstrates competence to perform assigned responsibilities is a manner that meets the population-specific and developmental needs of patients and their families.
• Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific and other developmental needs of patients and their families.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs other duties as assigned. Requirements: Education
  • High School Diploma or GED required
  • Associate Degree or completion of a certified Community Health Worker training program preferred Experience
    • Previous experience with healthcare provider or community-based organizations
    • Computer literacy
    • Crisis Prevention Intervention (CPI) training preferred
    • Significant experience and knowledge of medical service delivery and community-based health and social services
    • Knowledge of the uninsured and underserved populations in area
    • Cultural Competence/Humility
    • The skill and knowledge competencies identified in the National Community Health Advisor Study, in June 1998, for Community Health Workers. These include communication skills, capacity-building skills, interpersonal skills, service coordination skills, advocacy skills, teaching skills, organizational skills, and broad knowledge about community health issues and social services. Licenses, Registrations, or Certifications
      • BLS certification preferred Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .

Keywords: Christus Health, San Antonio , Emergency Department Navigator - Community Outreach, Other , San Antonio, Texas