Guest Reception Representative
Company: Hilton Grand Vacations
Location: San Antonio
Posted on: April 4, 2025
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Job Description:
General supervision, the Guest Reception Representative is
responsible for greeting visitors, customers, and guests in the
reception area and/or over the phone, answering, screening and
directing incoming calls. The Reception Representative will
represent Bluegreen professionally at all times in both appearance
and communication with guests and fellow associates.
* Greet all guests in a warm and professional manner.
* Understand and follow all processes as outlined in the Guest
Training Manual SOP.
* Maintain a positive working relationship with Sales, Marketing
and Admin.
* Distribute and collect Guest Registration Forms assisting guests
with any questions they may have.
* Accurately assign guests to a Sales Representative in the order
they arrive.
* Ensure all information is updated in Concierge from the guest
registration within a timely fashion.
* Answer all incoming calls, research customer issues, and escalate
to a manager/supervisor as needed.
Keywords: Hilton Grand Vacations, San Antonio , Guest Reception Representative, Other , San Antonio, Texas
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