ITOM Solution Architect

Company: Apex Systems
Location: Austin
Posted on: April 25, 2025

Job Description:

Senior ServiceNow Solution Architect (ITOM)- Part TimeLocation: RemoteShift: Part Time (12 hours a week)Duration: 12 weeksRate: NegotiableKey Responsibilities:

• ServiceNow CMDB Health:
  • Analyze the CMDB/AMDB, document findings, and identify improvement opportunities.
  • Document recommendations in agile story format to be included in the Customer backlog.
  • Support remediation activities on identified areas as required.
  • Forescout Integration:
    • Prepare ServiceNow CMDB/AMDB for integration with the Forescout eyeExtend module.
    • Install and configure Forescout eyeExtend to continuously maintain the CMDB/AMDB.
    • Client Device Order Management:
      • Assess and streamline processes for the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose.
      • Implement and enhance device order components (request form, catalog) and workflow for approval with CMDB/AMDB reconciliation.Typical Responsibilities:
        • Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with the program objectives.
        • Provide technical leadership to agile team ensuring the scalability, flexibility, consistency, and security of the technical solution.
        • Oversee development and operation of all implementation phases ensuring alignment of business requirements to the technical solution.
        • Customize system components (workflows, scripts) to meet business needs.
        • Identify and resolve technical issues, ensuring timely communication with stakeholders.
        • Performs knowledge transfer to platform team for custom solutions.
        • Facilitates workshops to ensure the target solution aligns with ServiceNow processes, teams, and business goals.
        • Assists the project team in translating application functionality into application architecture and providing guidance on best practices for maintaining a balance of business functionality requirements with practical constraints.
        • Assists in breaking down documented requirements into epics and developing user stories and acceptance criteria.Qualifications:
          • Proven experience with ServiceNow ITSM and ITOM modules.
          • Strong analytical and problem-solving skills.
          • Experience with CMDB/AMDB analysis and integration.
          • Familiarity with Forescout eyeExtend module.
          • Ability to document findings and recommendations in agile story format.
          • Excellent communication and collaboration skills.Preferred Skills:
            • Experience in client device order management and workflow implementation.
            • Knowledge of best practices for maintaining CMDB/AMDB health.
            • Ability to support remediation activities and streamline processes.If interested send resumes to rcasseb@apexsystems.comEEO Employer
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Keywords: Apex Systems, San Antonio , ITOM Solution Architect, Other , Austin, Texas