Customer Service Representative

Company: ABC Home & Commercial Services
Location: Austin
Posted on: November 20, 2024

Job Description:

Job Type

Full-time

Description

ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree).

** $18 to $21 an hour based on experience * *

This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.

• During your training you will be required to train in the office for 3 - 6 months as stated above.
• Willing to work a minimum of 1 Saturday per month (rotate with your Team)
• *Only seeking local applicants from the great Austin, TX Area*
  
  WHAT WE LOOK FOR
  
  • Previous customer service experience required.
  • Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
  • An individual that is cooperative, accommodating and patient.
  • Ability to be consistent with repetitive work.
  • Supportive and always willing to help.
  • Ability to organize tasks and workload consistently throughout the day.
  • Excellent interpersonal and communication skills.
  • Must be able to adhere to company policies and procedures.
  • High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
  • Excellent written communication skills, including spelling and punctuation.
  • Bilingual is a plus.
  • Collaborative team player.
  • Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
  • Ability to sit for long periods of time.
  • Willing to work a minimum of 1 Saturday per month (rotate with your Team).
  • During your training you will be required to train in the office for 3 - 6 months.WHO WE ARE
    
    ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
    
    Requirements
    
    WHAT YOU'LL DO
    
    • Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
    • Provide timely and accurate information to incoming customer requests.
    • Schedule service appointments.
    • Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
    • Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
    • Maintain customer records by immediately updating account information.
    • Work in partnership with other employees to meet and exceed customer expectations.
    • Maintain a positive attitude at all times with customers, fellow employees and supervisors.
      
      WHAT WE OFFER
      
      • Health, Dental, Vision & Life Insurance
      • 401(k) with company matching
      • Paid vacation and sick leave (PTO)
      • Participation in Profit Sharing Plan
      • Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
      • Additional compensation for promoting and referring our services (Lead Now Program).
      • Company clubs & committees, and company outings
      • Paid trainings and development opportunities
      • Tuition reimbursement
      • Educational scholarships for employees and family members
      • Wellness program, including gym membership
      • (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
        
        ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted. Associated topics: answer, call center, client, client service, customer service, customer service representative, help desk, service representative, telephone, trouble resolution

Keywords: ABC Home & Commercial Services, San Antonio , Customer Service Representative, Professions , Austin, Texas