Business Process Consultant Senior - Overdraft & Fee Income

Company: USAA
Location: San Antonio
Posted on: April 1, 2025

Job Description:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Deposits Overdraft & Fee Income - Business Process Consultant Senior. This person will be responsible for leading and delivering the Overdraft strategy, facilitating risk management/mitigation activities across the Standard Overdraft & Overdraft Protection products. Successful candidates will have an analytic, risk-based mindset and leverage prior experience managing efficient and effective processes with deep knowledge of the regulatory environment and risk management practices. As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do:

• Engages with key stakeholders to implement sustainable strategic solutions.
• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
• Leads planning and execution efforts and coordinates activities for highly complex projects.
• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
• Provides consultation to influence and ensure process is designed to address risk across all activities.
• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have:
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of experience in business process consulting, process design and/or program/project management experience.
  • Advanced knowledge of bank products and processes.
  • Experience in implementing and sustaining change/improvements.
  • Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
  • Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
  • Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
  • Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes. What sets you apart:
    • Experience with Deposits, transaction processing and/or Overdraft, including knowledge of relevant Regs that apply to Overdraft, in a medium to large sized regional or national financial services institution.
    • Experience with Risk & Control Self-Assessment s(RCSA) in a medium to large sized regional or national financial services institution.
    • Experience with Control creation in a medium to large sized regional or national financial services institution.
    • Experience and understanding of Core Banking transaction processing and exceptions.
    • Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.
    • Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work. Compensation range: The salary range for this position is: $103,450 - $197,730 . Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. - Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. - Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. - For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. - USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, San Antonio , Business Process Consultant Senior - Overdraft & Fee Income, Professions , San Antonio, Texas