CUSTOMER SERVICE REP
Company: Doggett
Location: San Antonio
Posted on: October 23, 2024
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Job Description:
Classification
Exempt
Job Summary
The Customer Care Representative is responsible for promoting the
sale of parts, service and rental within the branch and responding
to customer needs for parts and/or service.
Essential Functions
--- Sell parts and service to new and/or current customers in a
territory to achieve or exceed assigned revenue objectives.
--- Strengthen relationships with established customers and build
rapport with potential customers by ensuring customer satisfaction
with products and/or services; including keeping customers informed
of any changes affecting their equipment and/or business.
--- Build and maintain ongoing awareness of new products, services,
competitor activities and market data.
--- Maintain detailed account profiles, prepare sales reports as
required and complete all necessary paperwork, including call
reports, expense and territory summaries and projections in an
accurate and timely manner.
--- Ensure credit applications are actively pursued prior to each
sale, or a check is picked up in advance
--- Assist manager in forecasting sales in assigned territory,
including setting account targets for sale of parts, service and
rental
--- Enhance professional delivery by continuously increasing
product and industry knowledge and interpersonal skills
--- Collaborate and knowledge share with various Doggett employees
and departments
--- Perform other related duties as assigned
Qualifications
--- Excellent Customer Service and multi-tasking skills
--- Outstanding Leadership and People Development Skills
--- Strong Financial focus, including cognitive skills, problem
analysis, decision making and quantitative analysis
--- Ability to assess customer patterns and adjust labor and branch
focus accordingly
--- Thorough knowledge of all systems, procedures, techniques,
equipment, operations, standards and reports that apply to the
location
--- Bachelor's Degree or equivalent experience preferred
--- 3+ years of Sales experience preferred
--- Experience in transportation/logistics, field service, consumer
products, wholesale distribution or supply chain management
preferred
Travel Requirements
As needed
Typical Physical Activity
Physical Demands consist of sitting, stooping, kneeling, reaching,
lifting, standing, walking, typing, talking, hearing and traveling
as needed. Ability to lift up to 40 pounds
The Customer Service Representative must perform the essential
duties and responsibilities with or without reasonable
accommodation efficiently and accurately, and without causing
significant safety threat to self or others. The statements made
herein are intended to describe the general nature and level of
work being performed by employees assigned to this job
classification. They are not intended to be construed as an
exhaustive and inclusive list of all responsibilities, duties,
and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
Keywords: Doggett, San Antonio , CUSTOMER SERVICE REP, Sales , San Antonio, Texas
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